Firsthand Play, operated by Jaehyeok Ho, processes information for requests, quotes, contracts, payment verification, play, delivery, and complaints. Submitting the form does not charge you.

Information and purpose

For requests, the required items are your reply email, game title, public Google Play link available in South Korea, requested service, platform, game language, main question, and privacy consent. Optional items are your name or team, target milestone, estimated time, and notes. For paid orders, we may also process request and quote emails, your acceptance, reference number, payment payer display information, transaction ID, amount, currency and status, report, delivery correspondence, session log, and game screen recordings. These support contract performance, payment checks, refunds, and disputes. Do not submit passwords, private keys, card numbers, or bank account numbers in the form. We do not collect full card numbers through the request form.

Retention

Form responses are deleted from Google Forms after 90 days. Internal notification emails are moved to Gmail Trash after 60 days and are normally deleted permanently by Google about 30 days later. Email threads containing later conversation are excluded from automatic deletion and reviewed separately. You may request earlier deletion where no legal retention duty applies. For paid work, request, quote, acceptance, payment, and delivery records are kept for five years; complaint and dispute records are kept for three years under the applicable Korean e-commerce retention rules. The operator manually copies the needed records into an access-restricted Google Drive folder for each order. This is not currently automated and is separate from the deletion schedule for the original Form response and notification email. After the applicable period, and absent a legal duty or pending dispute, records in Forms, Gmail, and Drive are deleted, including copies and Trash. Original game screen recordings and the session log are kept privately for up to ten years after report delivery to verify the work and address contract disputes, then deleted. Ten years is our maximum policy, not a statutory period specifically required for raw footage. A dispute or legal process begun before deletion pauses deletion of relevant records until it ends. We review continued need and consider earlier deletion requests. Recordings are kept to the game screen where possible; unnecessary account and payment details are hidden or omitted. Raw footage is not part of the standard report.

Services and international processing

Google Forms stores the request. Google Apps Script emails its contents to the operator's Gmail account. Paid-order records and original recordings are kept in an access-restricted Google Drive folder. Google LLC may process information on servers in multiple regions, including outside South Korea. A personal Google account cannot select Seoul as the storage location for Forms, Gmail, or Drive. Google LLC is the service provider; see Google's Privacy Policy for its processing and contact details. Responses are not automatically copied to a separate Google Sheet or Firebase database.

The transferred items are the request information and paid-order records or recordings described above when stored in Google services. Submission and email exchange transfer data through Forms and Gmail; the operator uploads paid-order records to Drive. The recipient is Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Google processes information for service delivery and storage on servers in multiple countries, including the United States. The operator cannot specify or see the precise country of each file. Our retention periods are above; Google's internal processing and deletion follow its policy. If you object to international processing, do not submit the form or contact us first. Our present request, contract, and delivery process uses Google services, so we may be unable to provide the service without them.

Sharing, rights, and contact

We do not sell request information or publish your report without permission. For international payments through PayPal, we check the payer display information, transaction ID, amount, and status, and keep the necessary order record. For domestic bank transfers, we check the payer display information, amount, and time. PayPal processes the payment under its own privacy terms. The payment method is identified before payment. You may request access, correction, deletion, or restriction by contacting the privacy officer, Jaehyeok Ho, at +82 10-5695-0273 or hhhj05060903@gmail.com. Access to the form and mailbox is restricted to the operator's Google account; HTTPS and account security settings are used. Google applies its own policies to service cookies and access data.