Service Terms

Effective 14 November 2026

Seller and contact

Service name: Firsthand Play. Individual seller: Jaehyeok Ho. Address: 서울시 양천구 신정로 11길 63, Seoul, South Korea. Customer service and complaints: +82 10-5695-0273; hhhj05060903@gmail.com. Hosting provider: Namecheap, Inc.

Request and agreement

The Google form is a free inquiry. After checking access to the game, I email the scope, deliverable, whether a comparable-game section is included, total price and currency, payment method, exact delivery date, the change-of-mind cancellation limit after play starts, and legal exceptions. The order proceeds after your explicit agreement and payment. Sending the form alone does not charge you or start work. Final terms and changes are recorded by email.

Work and delivery

Core and in-game purchase orders include two hours of actual test play and the agreed report. Breaks, setup, connection failures, and unrelated activities do not count. Milestone time and price are confirmed in an individual quote. Core and purchase reports are normally delivered within seven days, and no later than 14 days, after payment and working access are confirmed. The quote fixes the exact deadline. If access fails, I will explain the issue and agree on a solution or refund.

Cancellation, withdrawal, and refunds

Send a cancellation request with your reference number by email. If you cancel after payment but before actual play begins, you receive a full refund of the amount paid. I do not deduct payment-receiving fees. The start of service is the first recorded period of actual test play.

Where Korean e-commerce consumer law applies, the ordinary withdrawal period is seven days from receiving the written contract, or from the start of service if it begins later. Once actual test play begins, I do not accept change-of-mind cancellation or refunds for work already performed. However, for core and in-game purchase orders, if two hours of actual play are complete and the report has not yet been sent, a change-of-mind cancellation request received by email before the report is sent stops the work and receives a refund of 50% of the amount actually paid. This is an additional cancellation option. I do not deduct in-game spending or payment-receiving fees from that refund. If half of a foreign-currency payment falls between the currency's smallest units, I round the refund up in the customer's favor. Mid-work cancellation for milestone orders is set in the individual quote before payment.

A separable portion whose provision has not begun may still be withdrawn and refunded under applicable law. If the statutory refund exceeds 50%, the statutory amount applies. If an order has such a portion, its price or calculation method is stated in the quote before payment.

Your rights are not limited if the service materially differs from the advertised or agreed terms. Where that law applies, withdrawal may be requested within three months of receiving the service and within 30 days of discovering, or being able to discover, the difference. Missing agreed play time or important deliverables may be corrected without charge or refunded appropriately. A difference of opinion alone does not erase work that was performed as agreed.

Statutory refunds follow the legal deadline. For another agreed full refund, I will refund to the original payment method or take the necessary steps within three business days after confirming the request. Exchange-rate differences and card-provider processing time are outside my control and will be explained for the individual transaction. This notice does not limit legal rights.

Complaints and privacy

Email the reference number and issue to the contact above. I will review the order and work records and reply by email. See the Privacy Notice for collection, retention, deletion, and international processing.